Who uses SendFlow?
See how team admins, campaign staff, reviewers, and operators use SendFlow together.
On this page
Primary workspace roles
SendFlow is designed for communication teams, operations teams, growth teams, support-led campaign teams, and any workspace that manages recurring Email or SMS campaigns.
Different roles usually own different parts of the system, but they still work from the same shared workspace history and reporting layer.
Admin responsibilities
Admins usually manage sender setup, domains, provider credentials, workspace permissions, and higher-risk launch controls.
They also define how contact structure, tags, and delivery review should be handled across the team.
Campaign staff responsibilities
Campaign staff prepare contacts, groups, templates, send settings, and draft content for Email and SMS launches.
They should also check audience mapping and review logs after each important send.
Review and operations responsibilities
Reviewers and operators usually confirm launch readiness, delivery behavior, and whether campaign history is documented clearly for the rest of the team.
That shared visibility matters most when multiple people touch templates, routing, or audience targeting.