How Mohuls uses your WhatsApp number

• We use WhatsApp only when you identify the number as a WhatsApp number, start a WhatsApp conversation with us, or otherwise authorize that channel.
• The checkbox beside a form covers the messages described beside that checkbox—typically verification, enquiry, account, order, project, or service updates.
• That checkbox is not permission for unrelated bulk advertising, and leaving it unselected does not prevent you from submitting the form.
• You can ask us to stop optional WhatsApp communication or move the conversation to email, telephone, or another available support channel.

We aim to keep WhatsApp messages short, useful, and connected to a recognizable Mohuls interaction. A message should identify Mohuls or the relevant Mohuls product and should not ask you to disclose a password or full payment credential in chat.

Operational messages may be sent by an authorized Mohuls team member or an approved automation. Automation may confirm receipt or provide a requested code, but important commercial, support, and project decisions may still require human review.

1. If you select “This is my WhatsApp number,” the phone-field label changes to make your choice clear before submission.
2. Your selection authorizes only the purposes described with that form and this policy; it does not waive your privacy rights.
3. You may leave the checkbox unselected and use the non-WhatsApp verification or communication path available for your country or service.
4. You may withdraw an optional communication preference later without cancelling an order, closing an account, or losing a service you already purchased.

Selecting WhatsApp on an enquiry or signup form does not by itself subscribe you to general marketing. We may, however, send a closely related update where you separately asked for it, opted into it, or where applicable law permits a relevant communication within an existing business relationship.

Optional updates may cover a product you asked about, a significant feature or availability change, an event or guide relevant to that product, or a related Mohuls service that reasonably matches the original conversation. We do not intend to send high-frequency promotional broadcasts from this consent.

Every optional campaign should be checked against suppression and preference records before sending. If your preference is unclear, Mohuls should use a less intrusive channel or ask before continuing.

Mohuls may use the WhatsApp Business Platform, approved messaging providers, cloud infrastructure, and internal customer-support systems to deliver and record communication. Message routing may therefore involve Meta and carefully selected processors in addition to Mohuls.

Your use of WhatsApp is also governed by the terms and privacy notices that apply to your WhatsApp account. Mohuls does not control WhatsApp’s independent collection of device, account, network, or usage information.

We do not ask you to send passwords, complete card details, authentication recovery secrets, or highly sensitive identity documents through ordinary WhatsApp chat. If sensitive information is needed, we will direct you to an appropriate secure workflow.

• Access to business conversations is limited to authorized personnel and systems with a legitimate operational need.
• Provider identifiers, delivery status, errors, and conversation records may be logged to support security, audit, customer service, and dispute handling.
• Retention depends on the message purpose, customer relationship, legal and accounting needs, active disputes, security requirements, and configured operational retention periods.
• We may delete, anonymize, restrict, or archive records when they are no longer reasonably needed, subject to backups and legal obligations.

• Ask whether Mohuls holds personal information connected to your WhatsApp number
• Request correction of an inaccurate name, number, country, account link, or communication preference
• Request access, deletion, restriction, portability, or objection where applicable law provides that right
• Withdraw consent for an optional communication purpose
• Complain to Mohuls or an applicable privacy regulator if you believe your request was not handled properly

We may need to verify that you control the number or related account before completing a privacy request. Verification information is used only to protect the request from unauthorized access or alteration.

This policy supplements the main Mohuls Privacy Policy. If a customer uses a Mohuls product to communicate with its own users, that customer may be the controller for those messages and its own notice may also apply.

For a communication preference, privacy request, or complaint, use the Mohuls contact page or email contact@mohuls.com. Please provide enough context to identify the conversation, but do not include passwords or payment credentials.

We may update this policy when communication features, providers, legal requirements, or Mohuls products change. The current version and update date will remain available at this URL.

Mohuls Soft Limited is responsible for this policy. The policy should be read with the Mohuls Privacy Policy, Terms of Service, and any product-specific or customer agreement that applies to your interaction.