Refund Policy
This policy explains when MohuLS subscription charges, prepaid service fees, and implementation payments may qualify for a refund.
Updated April 21, 2026
Scope of this policy
This policy applies to MohuLS-hosted software subscriptions, prepaid plan charges, and service fees unless a signed agreement states different refund terms.
Some enterprise orders, annual contracts, implementation agreements, or custom development projects may include commercial terms that replace or supplement this policy. If so, the signed order form, proposal, or statement of work will control.
Where a payment processor, marketplace, bank, or local regulation imposes mandatory refund rules, MohuLS will also follow those requirements.
Subscription charges and refund eligibility
Refund eligibility depends on the timing of the request, whether the service has already been provisioned, and whether the charge was valid under the active order.
- Accidental duplicate subscription charges reported promptly may be reviewed for a full or partial refund.
- First-time subscription purchases may be reviewed for refund eligibility when requested shortly after billing and before substantial platform usage has occurred.
- Renewals, plan upgrades, add-on purchases, and pro-rated billing changes are generally non-refundable once the billing cycle has started unless MohuLS made a clear billing error.
- If access was suspended due to non-payment, misuse, or policy violation, prior charges are typically not refundable.
Items that are typically non-refundable
Certain categories of work create immediate cost or delivery obligations and are usually excluded from refund eligibility.
- Completed onboarding, implementation, migration, or consulting work already delivered by MohuLS
- Custom design, development, integration, or configuration work performed to order
- Prepaid retainers, reserved service blocks, or one-time setup work already scheduled or started
- Charges tied to third-party services, taxes, banking fees, currency conversion, or payment processing costs
Important note
If MohuLS agrees to a discretionary refund, third-party transaction fees or costs already incurred may still be deducted where permitted.
How to request a refund
To review a request quickly, MohuLS needs enough detail to verify the charge and understand why the refund is being requested.
- The billing email address or company name tied to the account
- Invoice number, charge date, and amount
- The product, plan, or service related to the payment
- A short explanation of the issue, such as duplicate billing, mistaken purchase, or billing error
Refund requests should be submitted through the contact page or by writing to MohuLS billing support as soon as the issue is discovered. Delayed requests may limit available remedies.
Review timing and refund processing
Approved refunds are processed as quickly as practical, but the final posting timeline depends on the original payment method and banking systems.
MohuLS may ask for additional details before making a refund decision. Once approved, refunds are usually issued back to the original payment method unless another method is required by law or payment processor rules.
Banks, card networks, and payment providers may take several business days to reflect the refund in the customer’s account after MohuLS initiates it.
Billing disputes and chargebacks
If you think a charge is incorrect, contacting MohuLS first usually leads to the fastest review.
Customers should contact MohuLS before opening a chargeback whenever possible. This gives us a chance to investigate duplicate charges, mistaken renewals, or account confusion directly.
If a chargeback is opened, MohuLS may limit account access while the payment dispute is under review and may request supporting documentation to help resolve the matter.
Need help with a billing issue or refund request?
If you believe a charge was made in error or need help understanding eligibility, contact the MohuLS billing team.